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Customer Reviews

We try our best to provide a service that our customers expect and products that they can rely on. But don’t take our word for it, see what they say below.

For every review we receive we will feed a dog in need. Read more

  1. Sarah Lambert 09/04/2025

    I ordered some gabion baskets from this company in early March for making a small retaining wall in my garden. I am very pleased with the service I received. The order was delayed by a day or two, which I didn’t mind about, but they refunded half the delivery cost, which I was very impressed with. I had a small query with my order when it arrived, but everything was resolved the same day by Joy, by email. I will definitely be ordering some more gabions from WireFence as this is an ongoing project!

    • garden-low-gabion-wall
    • garden-low-wall-with-bricks
    • low-garden-retaining-wall
    • Joy 11/04/2025
      Staff Member

      Hi Sarah,

      Thank you for sharing your experience and project with us!

      Your garden retaining wall looks amazing! The brick filling harmonises so well with your house behind – well done for such a lovely and seamless execution of this first stage of your ongoing project. ☺

      I’m also glad I was able to answer your delivery query quickly and that there wasn’t any issue in the end.

      Wishing you good luck with the remainder of this project!

      Please let us know when you need further gabions as we may be able to apply a cumulative discount for your next order based on the overall quantity ordered.

      Thanks again for sharing and we’ll be in touch!

      Kind regards,

      Joy

  2. mark.ottaway1 04/04/2025

    These guys were a pleasure to deal with. I received a personal service from start to finish, whch is difficult to get these days. The delivery was fast after placing the order. Thank you Erno for all your good work.

    • Erno 07/04/2025
      Staff Member

      Hi Mark,

      Thank your very much for the kind words and the five stars!

      Happy to hear that I was able to help you out with ordering the correct gabions for your project and that I could assist your throughout the ordering process as well.

      I’m glad you’ve received the gabions in time and that we were able to rectify the shortage of order as well without causing any delays for the project.

      I wish you good luck with finishing the gabion wall and we look forward to seeing some pictures when it’s ready.

      Wishing you a great week ahead!

      Kind regards,

      Erno

  3. Caddie 04/04/2025

    Its been a week now waiting for the delivery to come and yet still didn’t receive,it affected my work because of this,kept getting email everyday saying its out of delivery but its not,i will not recommend this and will not use this in the future

    • Joy 04/04/2025
      Staff Member

      Hi Caddie,

      Thank you for the feedback!

      Please accept our sincere apologies for the ongoing delays you have experienced with your delivery – we can assure you this is not the norm.

      As you have been made aware through our extensive conversation via email, unfortunately your first delivery got damaged during transit so it had to be returned to ourselves. I’m afraid orders for just 2 panels can suffer bends during delivery, as they have to travel through several locations together with lots of other bulky freight – this is why we advise a minimum of 3 panels to be purchased together on our website, to minimise delays caused by such instances.

      However, as you know, your replacement order was raised and dispatched as soon as the original was confirmed damaged. Unfortunately this one experienced delays as well, due to the current volumes the local delivery depot is facing and today, just before your delivery was supposed to be made, we found out the driver’s vehicle broke down and updated you straight away about the unfortunate turn of events.

      Since you had no delivery charge, I have refunded 20% of your order to help make up for the inconvenience caused by the delay. I also requested your delivery to be upgraded to a Saturday AM delivery in hopes your order gets to you as soon as possible under the circumstances.

      We sincerely apologise for the inconvenience caused and for the time you missed off work. As explained at the beginning, deliveries can be left in a safe place as specified so you do not have to personally be there to accept them.

      Fingers crossed your delivery will go smoothly from here and that you will receive your goods tomorrow morning. I’ll check in with you on Monday morning as promised earlier today to see if everything is finally in order.

      We’ll be in touch and wishing you a great weekend ahead!

      Kind regards,

      Joy

  4. Jock 02/04/2025

    Fantastic service! Professional, quick delivery. Informative website made it easy to choose the wire fence panels I was looking for. I will be growing climbing vegetables over it this summer.

    • mesh-panel-trellis
    • galvanised-panel-curved-trellis
    • panel-vegetable-climb
    • mesh-panel-close-up
    • garden-panel-trellis
    • galvanised-mesh-panel-vegetable-climb
    • Joy 04/04/2025
      Staff Member

      Hi Jock,

      Thank you so much for sharing your project with us, the trellis you put together looks amazing!

      We especially love the angled arch you created at the top – this is the first one we saw with such a catchy design element. 🙂

      We’re glad you found our website easy to use and our delivery service efficient.

      Wishing you a great season with lots of healthy vegetables growing on your new trellis!

      Kind regards,

      Joy

  5. Sheldon Chambers 31/03/2025

    Really appreciate the service I received over the phone and the prompt quote sent through via email. Awaiting goods to arrive however cannot fault the ordering process

    • Erno 01/04/2025
      Staff Member

      Hi Sheldon,

      Thank you very much for your kind words!

      I’m happy I was able to assist you with a quote which turned into an order as well. It’s also great to hear that you found the overall ordering process smooth.

      Your order will be dispatched tomorrow and should be delivered on Thursday! We wish you good luck with carrying out your gabion project as soon as you have them!

      Many thanks for the review again and we wish you a great day ahead!

      Kind regards,

      Erno

  6. G B 31/03/2025

    Hello wirefence,

    Just want to send you a few words after my purchase of chain link fencing etc. The order was delivered on time and physically placed just where specified (as per the order notes). Well done Mr Delivery Person. Your web site was excellent, giving me confidence that I could put the fence up – I am reasonably practical but I have never put up a chain link fence before. All went well.

    Thanks,

    gb

    • Erno 31/03/2025
      Staff Member

      Hi Barnes,

      Thank you so much for taking the time to share your experience with us and for the five stars!

      We’re delighted to hear that your order arrived in time and that it was placed exactly where you specified. We’ll make sure to pass along your kind words to our delivery team as well.

      It’s also great to know that our website gave you the confidence to install your chain link fence successfully.

      We always strive to provide helpful information and it is reassuring to hear that our guides were helpful enough to give you enough confidence to install the chain link fence by yourself without any professional help.

      Well done for taking on and carrying out this project on your own and we hope you’ll enjoy the chain link fence for a really long time!

      Kind regards,

      Erno

  7. Pam Handyside 25/03/2025

    Excellent service all round, thank you. Fence is in place and looks very fine.

    • Joy 25/03/2025
      Staff Member

      Hi Pam,

      Thank you for the review!

      We’re glad you are happy with our service and the fence you purchased from us. 🙂

      Wishing you a lovely day ahead,

      Joy

  8. Caz Hildebrand 24/03/2025

    I have attached a few snaps of the way we used the gabions. Probably not what you were expecting!
    We used them as plinths to present work for an exhibition entitled Echoes of Presence in the beautiful chapel at Brompton Cemetery in London.
    We used them because they look very light and almost disappear which suited the location as well as being strong enough to support heavy glass and ceramic sculptures. Also, we only had a very short time to mount the show and take it down, so the gabions were easy to use and then to store afterwards.
    We got many compliments from visitors about the gabions and everyone thought they were the perfect solution.
    We felt the service you provided was very efficient, everything arrived on time and also you were so helpful in sending us the video showing how to attach the clips.

    • pvc-gabion-stand
    • museum-gabion-plinth
    • display-plinth-gabion
    • Erno 25/03/2025
      Staff Member

      Hi Caz,

      Thank you very much for sharing this incredible project with us and for the pictures.

      It’s truly inspiring to see our gabions repurposed in such a creative and unique way.

      We’re thrilled to hear they were both practical and aesthetically fitting for the show. Your kind words about our service mean a lot, and we’re delighted that the gabions contributed to such a well-received exhibition.

      Thank you again for choosing us – we hope to see more of your unique projects in the future!

      Kind regards,

      Erno

  9. Bruce Lennox 19/03/2025

    I must say that the service I recieved from wire fence in particular a lady called Joy, was second to none, a small problem with a courier was sorted immediately and I recieved my order with minimal delay, very friendly and a very easy purchase, Thankyou.
    Bruce.

    • Joy 20/03/2025
      Staff Member

      Hi Bruce,

      Thank you for taking the time to leave review, as well as for the kind words – they’re very much appreciated! ☺

      I’m glad I was able to help sort out your delivery issue and that your project wasn’t delayed because of it.

      Wishing you the best of luck with your gabions and looking forward to seeing your project come to life!

      Kind regards,

      Joy

  10. Edward John Weston 14/03/2025

    We have sent your wire to Ukraine as a drones distractor when placed below camouflage netting. Will send you a pic some time in the future.

    • Erno 14/03/2025
      Staff Member

      Hi Edward,

      Happy to hear that you found our product useful!

      We look forward to seeing more pictures of the products in use in the future.

      Kind regards,

      Erno

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Wire Fence is part of the Super Magic Bean group - VAT Registered: 344 7643 83 - Company Registration No: 11290483