Customer Reviews

We try our best to provide a service that our customers expect and products that they can rely on. But don’t take our word for it, see what they say below.

For every review we receive we will feed a dog in need. Read more

  1. Mike 25/06/2025

    I ordered fencing to prevent a prospective tenant’s toddlers falling in our pond. The fence arrived promptly as described. It’s fairly light weight being a bit thin but seems to be fit for the intended purpose. If I was looking for something to keep livestock secure this would be the wrong product.
    I’m happy to return if I need something similar in future.

    • Joy 25/06/2025
      Staff Member

      Hi Mike,

      Thank you for your thoughtful review!

      We’re glad to hear the fencing arrived promptly and is serving its intended purpose.

      Please do ensure the pond cover is securely attached and that children are always supervised around it—while the mesh strength should be sufficient, little feet can sometimes get caught, so close attention is important.

      We also offer different mesh options tailored for various uses, so if you ever need a more robust solution or have a different project in mind, we’d be happy to advise.

      Wishing you and your prospective tenants all the best!

      Kind regards,

      Joy

  2. Sandra Brain 24/06/2025

    Ordering and customer service were great but the courier service was poor. We paid extra for next day delivery. The goods were lost in the postal system. We re-ordered and were promised next day delivery and it finally arrived the day after. In total it arrived 7 days late and we almost missed the deadline for our customer.

    • Joy 26/06/2025
      Staff Member

      Hi Sandra,

      Thank you for the feedback and please accept our sincere apologies for the delivery issues you experienced!

      We’re glad you found the ordering process and our customer support great but at the same time, we can totally appreciate how this delay has been really frustrating to you, especially with a deadline to meet.

      Although we sent a replacement on priority after the issue had been raised in regards to the original shipment, further delays have been caused by the high volumes the courier company are facing currently.

      The shipping charge has now been refunded in full so we hope that makes up a little bit for the inconvenience caused.

      Thank you again for sharing your experience with us and helping us provide better service in the future!

      Wishing you all the best,

      Joy

  3. Phil 19/06/2025

    Very good

    • Orsi 19/06/2025
      Staff Member

      Hi Phil,

      Thank you for your review!

      Wishing you the best of luck with your project!

      Have a lovely day,
      Orsi

  4. Matthew 17/06/2025

    I wasn’t exactly sure which product was most suitable for me, but the advice I got when I called was clear and accurate. My order was then delivered on time and did prove to be exactly what I needed. Thank you.

    • Joy 17/06/2025
      Staff Member

      Hi Matthew,

      Thank you for sharing your experience with us!

      We’re glad to have been able to advise you on the best wire mesh roll for your project. It’s also great that the delivery went smoothly and your order arrived on time. 🙂

      Wishing you all the best and if you need any advice in the future, do not hesitate to reach out!

      Kind regards,

      Joy

  5. vicky 13/06/2025

    I am an extremely happy customer. Although my order was small, I had a cunning plan to use the mesh to cover a trough of vegetable plants to deter the cats and the foxes that visit my garden. It worked on my compost heap so I am trying it on the veg.

    So thank you for your excellent service yet again.

    Best wishes to you all.
    Vicky

    • Erno Szabo 13/06/2025
      Staff Member

      Hi Vicky,

      Many thanks for ordering from us again!

      Its great to hear that your clever plan is working and that our product is helping to protect your vegetable plants!

      We’re always happy to help, no matter the size of the order, and it’s great to know the panel is doing the trick.

      Thanks again for your kind words and the five stars!

      Best wishes,

      Erno

  6. Carolyn Milner 09/06/2025

    Ordered metal trellis. Delivered promptly!

    • Orsi 10/06/2025
      Staff Member

      Hi Carolyn,

      Thank you for the review!

      Glad to hear the trellis arrived quickly – best of luck with your project! 😊

      Kind Regards,

      Orsi

  7. Charles White 07/06/2025

    Great product first class service

    • Orsi 10/06/2025
      Staff Member

      Hi Charles,

      Thank you for your review!

      We’re really happy to hear that you’re satisfied with the gabion baskets and our service.

      Best wishes,

      Orsi

  8. Ron Norman 07/06/2025

    Good product, good price and very rapid delivery. Good easy Web site. Will use again.

    • Orsi 10/06/2025
      Staff Member

      Hi Ron,

      Thank you for your feedback! 😊

      We’re really happy to hear that you’re satisfied with our service and the panels you purchased from us.
      It’s also great to know you found our website easy to use – we aim to keep things simple and clear.
      We truly appreciate that you’d choose us again – we’re looking forward to next time!

      Wishing you a lovely day ahead!

      Best wishes,
      Orsi

  9. Michael Herbert 30/05/2025

    I wanted to protect a newly planted dwarf hedge from a family of foxes living in the back garden of a near neighbour. These foxes dug the hedge up (I had put fishmeal in for the roots) and once replanted without feed, they still dug in the soft soil around them and the cubs were damanging it whilst playing on my lawn. I was able to buy three “sheets” of 3mm welded wire mesh 50x50mm guage that I was able to cut to size using a pair of £5.99 7″ bolt cutters. I then joined the “panels” to form a “cage” using plastic ties. Erno in customer services was very helpful when I emailed enquirying what was availble, hoping to buy “ready cut” (not available 50x50mm RSPCA advise is for “fox mesh” to be at least 45x45mm smallest ready-cut size is 75x75mm). Erno explained clearly how it could be done, worked out what best to supply with least wastage, provided an acturate quote and offered to take an order over the phone if I was unable to complete an order online (which I was able to do without problem). Very pleased with the customer service and the wire mesh provided, promptly delivered and left were requested. I happily give 5 stars with hesitation.

    • Erno Szabo 30/05/2025
      Staff Member

      Hi Michael,

      Thank you very much for the kind words and the five stars!

      Really happy to hear that I was able to point you in the right direction and help you out in choosing the suitable mesh panels for protecting the dwarf hedges.

      Many thanks for the picture as well – the “cage” turned out really great and I have to say it looks aesthetically pleasing as well.

      We’re delighted to hear that you are overall happy with our service and we hope the panels will keep your hedges safe unti they mature.

      Wishing you a lovely weekend!

      Kind regards,

      Erno

  10. Hans Peter Wurmli 29/05/2025

    Good quality product, well packaged

    • Joy 30/05/2025
      Staff Member

      Thanks for the review, Hans!

      We’re glad to hear you are happy with the quality and packaging of the mesh panels you received from us. 🙂

      Wishing you the best of luck with installing them and if you have any questions along the way, do not hesitate to get in touch!

      Kind regards,

      Joy

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