99% of the time our customers receive their items on time but we always advise not to book your builder in until your items have arrived just in case.

UK Mainland

(England, Wales and Scotland)

FREE 5 day shipping when you spend over £75. Excludes Gabion and Large & Heavy delivery

Option Time Fee Tracking
Courier

5 Working Days

(cut off time 11.30am)

£6.99 Email & SMS
Courier Next Day Not available Not available Not available
Gabion Delivery and Large & Heavy

5 Working Days

(cut off time 11.30am)

  • £19.99 (up to 100cm)
  • £29.99 (up to 150cm)
  • £39.99 (up to 300cm)

Orders over 100kg sent by pallet service +£20

Email & SMS
Gabion Delivery and Large & Heavy Next Day

1-2 Working Days

(cut off time 11.30am)

  • £19.99 (up to 100cm)
  • £29.99 (up to 150cm)
  • £39.99 (up to 300cm)

Orders over 100kg sent by pallet service +£20

Email & SMS

 

UK Offshore & Remote

(Channel Islands, Isle of Man, Isle of Skye, Isle of Wight, Scottish Highlands)

SAVE £7.00 on shipping when you spend over £75. Excludes Gabion and Large & Heavy delivery

Option Time Fee Tracking
Courier

5-7 Working Days

(cut off time 11.30am)

£19.99 Yes
Courier Next Day Not available Not available Not available
Gabion Delivery and Large & Heavy

5-7 Working Days

(cut off time 11.30am)

  • £39.99 (up to 100cm)
  • £49.99 (up to 150cm)
  • £59.99 (up to 300cm)

Orders over 100kg sent by pallet service +£20

Email
Gabion Delivery and Large & Heavy Next Day

2-3 Working Days

(cut off time 11.30am)

  • £39.99 (up to 100cm)
  • £49.99 (up to 150cm)
  • £59.99 (up to 300cm)

Orders over 100kg sent by pallet service +£20

Email

EUROPE & REST OF THE WORLD

Sorry, we do not deliver to countries outside of the UK.

TRACKING YOUR ORDER

Once your order has left our warehouse, the courier will send an email and/or SMS with tracking details highlighting the expected delivery date. Please follow the steps below to track your item.

 

  • Step 1 – Check your email (and spam folder)
  • Step 2 – If you know your tracking number, use the links below to track your order
  • Step 3 – If the tracking is showing ‘out for delivery’ or ‘at depo’, it is on its way to you
  • Step 4 – If the tracking is showing ‘not received’ and the delivery is past the due date, please contact us on 0330 124 3556
Courier Tracking Page Customer Service
DPD Click  to View 0121 275 0505
DX Click  to View 0333 241 1100
Pallex Click  to View 01782 381340

DELIVERY INFORMATION

Delivery Type Courier Large & Heavy
Delivered As Boxed or shrink-wrapped Wooden pallet
Delivery Company DPD or DX Pallex Network
Max Item Weight 33kg None
Max Item Size Up to 3m None
Tracking Email
 

 Email sent the day before delivery

Tracking SMS
 
 
Tracking Info Time of delivery GPS tracking
Lorry Size Large van or small lorry Large or small lorry
Lorry Access No access restriction with the exception of extreme weather or road surface conditions The delivery lorry is about the size of a dustbin lorry, Access of at least 3m (height) x 3m (length) is required.  Please ensure an adequate amount of space for the vehicle, with no obstructions or restrictions.
Unloading Delivered to your door
  • Wheeled into place with a pump truck 
  • As a minimum deliveries will be left kerbside

  • Side curtain available so construction customers can offload with forklifts
  • If your order includes gabion cages over 1.5m in length, help may be required to offload.
Contactless Delivery
 – you do not need to be at the property to accept the delivery.  The driver will leave the items in a safe place that you recommend during checkout in the ‘Delivery Instructions’ field.  Please note that the driver is unable to leave your items without signature if they deem it unsafe.
If you are not in No problem, if you have not available at the time of delivery and there isn’t a safe space to leave your items, delivery will be attempted the next working day. If redelivery fails for two days in a row, the order will be returned to our warehouse.

FAQ

Can I collect?

Sorry, we do not allow collections due to traffic issues at our warehouse

Can my order be delivered to different locations?

Yes, we can split your order and deliver items to different locations as long as the shipping cost is covered for the multiple deliveries. Please get in touch on info@wirefence.co.uk if you would prefer your order to be delivered in two or more parts.

Faulty item(s) / Missing item(s)

We will always make it easy to replace faulty items or send out missing items.

 

All you need to do is

  • Let us know about the issue within 7 working days of receiving the item
  • Email info@wirefence.co.uk with a photo clearly showing the fault or the items that you have received, along with your order number

 

You can count on us to

  • Respond within 24 hours  (Mon – Fri)
  • Get a replacement to you quickly and at no extra cost to you

EASY RETURNS GUARANTEED

  • We will refund 100% of the cost of your order including original shipping costs
  • We will refund any order for any reason (excludes custom made products)
  • We will refund your order within 24 hours of its return.

 

How to Return

  • Return within 30 days of purchase
  • Ensure items are unused in original condition
  • Download and fill in this form and/or write the same details on a piece of paper
  • Send the product and the return form to the following address

 

Products Return to
Gabions & Gabion Panels

Unit 4, Cartwright Ind Estate

Spring Garden Road

Longton

Staffordshire

ST3 2TE

All Other Items

11-15 Barlow Road

Levenshulme

Manchester

M19 3DH

 

FAQs

Faulty item(s) / Missing item(s)

We will always make it easy to replace faulty items or send out missing items.

 

All you need to do is

  • Let us know about the issue within 7 working days of receiving the item
  • Email info@wirefence.co.uk with a photo clearly showing the fault or the items that you have received, along with your order number

 

You can count on us to

  • Respond within 24 hours  (Mon – Fri)
  • Get a replacement to you quickly and at no extra cost to you

Did we mistakenly send the incorrect item(s)?

We will always make it easy to replace any items that have been sent out by mistake.

 

All you need to do is

  • Let us know about the issue within 7 working days of receiving the item
  • Email info@wirefence.co.uk with a photo clearly showing the incorrect item you have received, along with your order number

 

You can count on us to

  • Respond within 24 hours (Mon – Fri)
  • Get a replacement to you quickly and at no extra cost to you

NEED MORE HELP?

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