96.7% of the time our customers receive their items within the time frames outlined below but it is important to note that delivery times are not guaranteed. We advise not to book your builder in until your items have arrived.

UK Mainland

(England, Wales and Scotland)

FREE 5 day shipping when you spend over £75. Excludes Gabion and Large & Heavy delivery

Option Time Fee Tracking
Courier

5 Working Days

(cut off time 11.30am)

£6.99 Email & SMS
Courier Next Day Not available Not available Not available
Gabion Delivery and Large & Heavy

5 Working Days

(cut off time 11.30am)

  • From £19.99 (up to 100cm)
  • From £29.99 (up to 150cm)
  • From £39.99 (up to 300cm)
Email & SMS

 

UK Offshore & Remote

(Channel Islands, Isle of Man, Isle of Skye, Isle of Wight, Scottish Highlands)

SAVE £7.00 on shipping when you spend over £75. Excludes Gabion and Large & Heavy delivery

Option Time Fee Tracking
Courier

5-7 Working Days

(cut off time 11.30am)

£19.99 Yes
Courier Next Day Not available Not available Not available
Gabion Delivery and Large & Heavy

5-7 Working Days

(cut off time 11.30am)

  • From £39.99 (up to 100cm)
  • From £49.99 (up to 150cm)
  • From £59.99 (up to 300cm)
Email

EUROPE & REST OF THE WORLD

Sorry, we do not deliver to countries outside of the UK.

TRACKING YOUR ORDER

Once your order has left our warehouse, the courier will send an email and/or SMS with tracking details highlighting the expected delivery date. Please follow the steps below to track your item.

 

  • Step 1 – Check your email (and spam folder)
  • Step 2 – If you know your tracking number, use the links below to track your order
  • Step 3 – If the tracking is showing ‘out for delivery’ or ‘at depo’, it is on its way to you
  • Step 4 – If the tracking is showing ‘not received’ and the delivery is past the due date, please contact us on 0330 124 3556
Courier Tracking Page Customer Service
DPD Click  to View 0121 275 0505
DX Click  to View 0333 241 1100
Pallex Click  to View 01782 381340

DELIVERY INFORMATION

Delivery Type Courier Pallet
Max Item Weight 33kg None
Max Item Size Up to 3m None
Courier DPD or DX Pallex Network
Standard Delivery 5 working days
Quick Delivery Not available
Tracking Email
 

 Email sent the day before delivery

Tracking SMS
 
 
Tracking Detail Time of delivery GPS tracking
Guaranteed Delivery
 

96.7% of items are received on time but we are unable to guarantee delivery dates

Lorry Size Large van or 7.5-tonne lorry Artic or 18-tonne lorry  (Access of at least 3m (height) x 3m (length) required)
Limited Access Option N/A 7.5-tonne lorry (Option available during checkout)
Delivery restrictions No restriction with the exception of extreme weather or road surface conditions
  • Access of at least 3m (height) x 3m (length) required
  • Low hanging trees, cables or bridges
  • Parked vehicles blocking narrow roads
Packaging Boxed or shrink-wrapped Strapped to a wooden pallet
Unloading Delivered to your door
  • Wheeled into place with a pump truck 
  • Drivers are insured to deliver kerbside only 
  • Side curtain available so customers can offload with forklifts
Unloading restrictions Heavy items may require help to unload
  • Pallet loads larger than 1m x 1.2m x 1.2m will require offloading by you. Please note that the driver is not insured to help offload
  • Drivers are insured to deliver kerbside only 
  • Side curtain available so customers can offload with forklifts
Signature Required Yes
If you are not in? A card will be left and delivery will be attempted the next working day The driver will call you.  If you are not close by, a redelivery will be attempted the next working day. If redelivery fails for two days in a row, the order will be returned to our warehouse

FAQ

Can we collect?

Sorry, we do not allow collections due to traffic issues at our warehouse

Can my order be delivered to different locations?

Yes, we can split your order and deliver items to different locations as long as the shipping cost is covered for the multiple deliveries. Please get in touch on info@wirefence.co.uk if you would prefer your order to be delivered in two or more parts.

EASY RETURNS GUARANTEED

  • We will refund 100% of the cost of your order including original shipping costs
  • We will refund any order for any reason (excludes custom made products)
  • We will refund your order within 24 hours of its return.

 

How to Return

  • Return within 30 days of purchase
  • Ensure items are unused in original condition
  • Download and fill in this form and/or write the same details on a piece of paper
  • Send the product and the return form to the following address

 

Products Return to
Gabions Unit 4, Cartwright Ind Estate
Spring Garden Road
Longton
Staffordshire
ST3 2TE
All Other Items 11-15 Barlow Road
Levenshulme
Manchester
M19 3DH

 

FAQs

Returning a faulty item

We will always make it easy to replace faulty items

All you need to do is

  • Let us know about the fault within 7 working days of receiving the item
  • Email info@wirefence.co.uk with a photo clearly showing the fault along with your order number

You can count on us to

  • Respond within 24 hours  (Mon – Fri)
  • Get a replacement to you quickly and at no extra cost to you

Do you pay for return shipping costs?

We are currently unable to pay for the cost of shipping return items
NEED MORE HELP?
SERVICES
  • No Quibble Returns
  • Invoice Payments

Products